Refund Policy

1. Our Products are digital content

Everything we sell is downloadable digital contentdelivered electronically. Because of this, the usual rules for returning physical goods don't apply in the same way. This policy explains exactly where you stand.

2. Your 14-day cancellation right, and how immediate delivery affects it

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumers buying online normally have 14 days to cancel and get a refund.

For digital content, that right can end early — but only if we ask for, and you give, two things before you download:

• your express consent for the download to start immediately; and
• your acknowledgement that, once the download begins, you lose the 14-day right to cancel.

At checkout you'll be asked to actively confirm both (via an un-ticked checkbox you choose to tick). This means:

• If you tick the box and download: you have waived the 14-day cancellation right for that Product. You cannot then cancel simply because you changed your mind.
• If you do not tick the box: you keep the full 14-day right to cancel, but we will not release your download until the 14 days have ended.

3. This does not remove your rights if something is wrong

Waiving the "change of mind" right does not affect your statutory rights under the Consumer Rights Act 2015. Every Product must be:

• of satisfactory quality;
• fit for purpose; and
• as described in its listing.

If a Product is faulty, doesn't work as described, or isn't of satisfactory quality, you are entitled to a repair or replacement, and if that isn't possible or doesn't fix it, a price reduction or refund. Contact us and we'll put it right.

4. Goodwill refunds

Even where we're not legally required to refund (for example, a genuine change of mind after you've downloaded), we may offer a refund or exchange at our discretion as a gesture of goodwill. We'd always rather have a happy customer — so if something's not right, get in touch and we'll do our best.

5. How to request a refund or report a problem

Email hello@mintedflow.com with:

• your order number or the email address used at checkout;
• the Product name; and
• a short description of the problem or reason.

6. How refunds are processed

Where a refund is due, we'll process it to your original payment method (via Stripe) within 14 days of agreeing the refund. Depending on your bank, it can take a few extra days to appear.

7. Contact

hello@mintedflow.com — MintedFlow trading as MintedFlow.